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Help Center
Updated 11/24/2017

Data Blog: (Today's  announcements, upgrade notices, schedule, delays.)

Technical Support: These questions are asked in more than half of tech support calls.

  1. Install on a new computer.  OR   Move to a different drive or folder on the same computer OR Install for the first time

  2. See our notes on Windows 10.
  3. The Family Tree does not responds to clicks or fails with an error message now FIXED as of July 2017

    • This may eventually affect all  Windows 64-bit 8.1 and 10 machines

    • but not earlier versions of Windows. and not Windows Server editions

    • For more details click here

  4. Almost ALL problems are fixed by uninstalling /reinstalling FTCOMM.
    This doesn't delete families, databases, saved charts, or FNUs. Problems installing FTComm on older machines? Click  here.

  5. Add issues to the database or data problems.
    Send email to Provide the ticker and the issue name.

  6. Virtual XP. Click for Details

  7. Printing error with Windows 7 64-bit??

  8. For support: Call 866-295-0166 x 2.
    If we don't answer live, then
    (1) Say your name, then immediately give your phone number S-L-O-W-L-Y
    (2) Describe the problem including the name of the program that is failing and exact words in the error message that you may be seeing. This info will help us route your call to the correct support level for faster response.

Learning to Use FastTrack for the Web

star.wmf (1334 bytes) Frequently Asked Questions Who is FastTrack
I'm new! Where do I Start.       
      A new user's printable guide
List of Hot Keys
Making Money using FastTrack Troubleshooting including  Office 2000 and later problems
What is this stuff on the Screen? 3rd Party products using FastTrack Data
Abbreviations Help using Help!
Apple Mac users star.wmf (1334 bytes) Cross reference to the Printed Manual
       Download the FT4Web manual (64-page PDF)