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Family Tab Problems

Updated 12/31/2018

11/8/2017  Windows feeling better

Lately, we are getting no reports at all about the Family problem and a new machine we bought did not have the problem. Perhaps MS has fixed it. Also, if you use  RoboForm see notes below.

07/13/17 Family Tab problem Solved

Trouble reports on the internet suggest that disabling/stopping the Windows Service "Touch screen keyboard and handwriting panel" solves problems with many programs including the Family Tab problem. It makes sense that a screen touch event is different from a mouse click event, and that the newer devices may produce messages that are not entirely compatible with mouse clicks handling drivers.


Disable the Touch Keyboard Service

This is the first step, and the step that should suffice for the majority of users of Windows 10. Also works for Windows 8, see below.

  1. Open up the Services menu by pressing Windows (key that looks like a window) + R on your keyboard.

  2. Type “services.msc” in the box and click OK.

  1. In the Services menu that pops up, click on “Name” in the header of the leftmost column to sort the services alphabetically

  2. Scroll to “Touch Keyboard and Handwriting Panel Service”.

  3. Double click on the entry


  1. Change Startup type to Disabled.

  2.  Click STOP Service status

  3. Click “OK” then, reboot your computer. The change should be permanent. Your Family Tab should work.



There is one other cause of the FastTrack Family Tab problem. Installing  a program called RoboForm which fills in screen forms as you fill them out online.

The newest versions of Roboform can be temporarily shut down. Right-click the RoboForm icon in the taskbar and select "exit". At the extreme right of the task bar, there is a symbol which will show you "hidden icons" which might include the RoboForm icon.